mission at NewTechBio is to ensure your total
satisfaction with our products. For questions relating to your order,
please email our customer service department at
firstname.lastname@example.org and to better serve you, please
include your name and address with your correspondence.
Our support team will address and respond to all email
inquiries within 24 hours and should you require immediate assistance,
feel free to contact customer service at 800-509-0927. Product support
is available 24 hours a day. After hours technicians will return your
Security & Privacy
NewTechBio makes every effort to protect the security
of your personal information. Our Web site is hosted on secure servers
and utilizes SSL secure server software. Any personal information that
you provide is encrypted so that no-one can read it while it is being
transmitted over the Internet. Any information collected by us is
stored in private files behind a firewall designed to protect your
information by denying unauthorized access by outside users.
Shipping & Handling
Standard Shipping in the United States . Every effort is made to
ensure orders are shipped within 24 hours excluding bulk orders.
Shipments to Alaska, Puerto Rico, Hawaii and International orders,
will incur shipping charges based upon chosen shipping methods elected
at the time of your order and any additional
shipping fees incurred by Newtechbio Inc. will be added to your charge
once cost calculations are received from FedEx.
Items that include free shipping, will incur
additional shipping costs for Alaska, Puerto Rico, Hawaii and
International orders. Bulk shipments and orders shipped to areas
not covered by our free shipping, can normally be expedited. Our standard shipping method is Fed Ex
which usually will arrive within 3-7 days of leaving our facilities.
International shipments are now shipped Worldwide Express via UPS. For
international shipments, please call your Customer Service
Representative toll-free at 800-509-0927.
You may return unopened items within 30 days of delivery for a full
refund. A minimal 15% restocking fee will apply to
all return items. Please do not chargeback any orders for there will
incur an eighty five dollar chargeback fee. We'll also pay the
return shipping costs if the return is a result of our error (you
received an incorrect or item.). You should expect to receive your refund within
one to four weeks.
NT-MAX Septic products are 100% guaranteed and contains billions per
gram, non-pathogenic, bacteria and enzymes. NT-MAX products are 100%
Guaranteed to work as promised and if after a reasonable amount of
time has passed, you are not satisfied with the results, we will
refund your total purchase amount with no hidden charges.
There are different reasons that a septic system
may fail such as roots, pipe collapse, structural damage or outside
influences keeping the system in a detrimental state. NewTechBio does not guarantee that any of its products will reverse
system failure as a result of any of the listed
reasons other than clogged drainfield, leach fields and the like
related to sludge buildup, which is, the most common form of
Industrial Strength Septic Treatment. 100% Natural, Environmentally
Safe, our Strongest Product Available. Restore Clogged Septic and
Drainfield Systems and Eliminate Pump-Outs.